Cisco Jabber for Windows user Photos

8.6.3 CUPS

Client Jabber for Windows Version 9.0.1 Build 8802

I noticed that Jabber Client for Windows Cisco does not automatically refresh with updated photos in Active Directory.

I had updated the user photo in AD and noticed that he wouldn't. I travelled to "C:\Users\\App Data\Local\Cisco\Unified Communications\Jabber\CSF\Photos" and had to manually delete the users photos in this folder. I left on the Jabber Client and restarted the program. When I did this, crashed the Jabber Client, I saved the report of crash and re-opened the Jabber client. This time the customer opened correctly, and the photos update appeared now!

It seems that Cisco would not set the photos to be cached on the local computer.

Any thoughts?

Hey Ellen,.

Looks like the similar problem with CUPC. Previously, I had a discussion with our Dev team for CUPC Photos of caching locally.

This has been identified in the following improvements:

CSCtu25084    CUPC Contact photo put in cache and do not update dynamically

http://Tools.Cisco.com/support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtu25084

I will update to add Cisco Jabber for Windows as well.

Best regards

JAS

Tags: Cisco Support

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