Classic BlackBerry Keep getting asked to check my Blackberry ID

Hi all

first post and new to BlackBerry10.

My classic ask me again to "Check your BlackBerry ID".

I walked several times my user name ID and my password ID verified never really. No response for the most part. Then after a time, he sometimes shows that I entered the wrong password. After 15 entries, he asks me the question of security, I can joyfully enter safely. So I changed the password. On several occasions. It works fine everywhere, the phone is off, but not on this popup! To be clear: I can connect safely with my online ID, but not on the phone.

So I tried something else: I changed the password to what, in my view, is the first I used. I did on the phone and on separate browsers on a Tablet and a desktop computer. I can connect fine with my ID in this way (and any password I register), everywhere.

But while he appears again on the phone... and I can't check. Same problem as above. Very frustrating.

Thanks in advance for any advice!

FWIW: I installed Google App store; everything else works fine, however.

[edited for clarity]

First, you mention changing ID that you used before. You don't say, so I want to point out that you should do a security wipe before you can connect the device with a different ID.

Now, I don't know why you would receive guests repeated to verify your ID. Check to see if you can connect to the web and change your password are troubleshooting steps, and you did those.

What I would do if I were you is...

Perform a full backup

Do a security wipe or do a factory reset, not sure anyway if one is better than the other here

Go through the installation and log in with the ID

Test for 30-60 minutes

If you can start over from scratch, do, otherwise do a restore, set up your e-mail, etc., but not to install any add-on or third-party apps yet

Test for a while

Adding apps one at a time, stable between the two and start with more essential to less necessary

Good luck.

Please post an update.

Tags: BlackBerry Smartphones

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