Classic connection Add-In does not work - db selection did not get recognized.

Hi all

With my client, many users work with the classic Essbase Add-In on their computers. The Add-In is distributed and installed with a software package. Out of these facilities, a machine makes problems. Excel version 2010 begins and the Addin too. Then under Add-Ins > Essbase > Connect the login window appears. The user name and password are given and OK button. See a list of Applications and databases. When a database is selected and you press the OK button, the selection changes to the database at the top of the page and the window does not disappear.

This also happens with another user that can run on a different machine (so no access rights).

The Add-in is turned off and on again. Problem stays.

All other add-ins are disabled. Problem stays.

Anyone seen elsewhere or have a suggestion?

Thanks in advance.

Kind regards

Philip Hulsebosch

Saw this problem occurs when there is a space at the end of the name of the server, for example

"my.essbase.server" (the quotation marks to highlight where space is) caused the behavior that you describe.  We found that some microsoft products copy happily a space at the end when copy and pasted from outlook or word or etc... So we always adovate by manually typing in the name of the server

Let me know if this helps - took us forever to understand.

Tags: Business Intelligence

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