Clear print queue

I can't delete print jobs in the queue of the printer by highlighting the work and remove.  What's the next thing that I can try?

CB

Hello

It is always useful to mention what OS you are using.

Here is the method of stop print queue to force Windows General.

1. go into start, control panel and administrative tools. Double-click the Services icon.

2. scroll down to the print spooler service and right-click on it and select stop. To do this, you must be logged in as an administrator.

3. then you must go to the following directory: C:\WINDOWS\System32\spool\PRINTERS. Delete all files in this folder. This will clear all print queues.

4. now you can go back to the Services console and right click and select start the print spooler service.

You can also go to a command prompt and type net stop spooler or net start spooler to start and stop the service.

Kind regards

ERICO

Tags: HP Printers

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