Closing and with HP Pavilion 15 sleep disorders

Hello.

I hope someone can help me with this.

I did an update around December 18, 2013. According to me, one of them was an update of the Bios.

Stupidly, I didn't have to restore then.

Since then the computer is not shut down or sleep properly.

If I use the power button or the sleep/shutdown software, the following occurs.

The power button turns on and the wifi light go to orange (airplane mode).

The laptop seems to be stopped otherwise.

The fan remains on.

The only way is to press the button for a few seconds until the powers of sytem down.

Any help would be greatly appreciated.

Adam

Follow the instructions in this document from HP

I suggest to use the second option after you have created a USB key with HP_Tools about this since the softpaqs diagnosis available on the download section of the web support for your notebook.

If you had your laptop with complete product number or name of the product, I would have been able to provide a link to the softpaq.

HP has made and sold more than a thousand different models of laptops and desktops over the years. It is difficult to help you if we don't know which specific model you own...

Method #1: If the laptop boots into Windows, you can retrieve your product number by pressing Fn + ESC key.

Method #2:
Remove the battery and look in the compartment where the battery was installed. You should see a Service number with the printed part number and product name. Thanks for posting the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase. Also post the type of processor installed. (AMD or Intel)

Don't forget to view the name of the installed operating system, if you haven't done so already.

Tags: Notebooks

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