Clueless users accidentally restore their machines to the factory settings. How is that possible?

I had one up to four cases where users have restored their machines to the factory settings. These users know nothing about computers and appear to be shocked as much as me on the fact that it has been restored. By default, all windows restore features are disabled by group policy which covers everyone. This means that they are using the Dell restore feature on their machines and unknowingly restore their systems. It only happens on newer Dell computers that we began to receive that comes with Windows 7.

The last of them was the straw that broke the camels back. She said she kept tripping his power strip that caused here system constantly crash. I don't know who got the windows of catering for here to push blindly. She does not deny that she does nothing wrong and now trying to blame us (IT Dept) for the system being reset.

Is it possible that the System Restore automatically after constant incidents or the user must press a button to get there? Questions that you need to restore, I see that there may be a restoration to a simple pressure to default settings. Or am I wrong?

I found as follows to disable the system restore feature Dell and will apply to all new machines. I searched for examples of what happens to others but have not turned to the top of any "accidental restores.

wesodo,

System Restore should not be the problem, something has caused the shutdown of the system. Try to run full diagnostics, press F12 on startup and report to the back of any error message.

Since you are the it Department, maybe delete the original image, given that you should have drives for the operating system for each system. If no disk were made, the attempt to read...

Windows 7 - IMPORTANT Windows 7 to create backup discs

I guess that when the system crashed, he triggered the problem with starting the system. The person should have come to you at this moment there, but didn't. Then they tried to startup repair, when they were invited, then it did not work, then, you are prompted to restore the original image system. If the original image is deleted, then they will have to come to you for help.

Rick

Tags: Dell Software

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