Color Laserjet CM2320nf MFP - is this legitimate email, or is it a scam?

Just got this email yesterday and wanted to know if it is legitimate to acutally or is it a phishing attempt to install malicious software on our printer?




Dear Dear customer of HP's LaserJet.

HP recently announced the possibility of a certain type of unauthorized access to some HP LaserJet printers. The potential of this unauthorized access exists for LaserJet devices on the Internet without a firewall, or in a private network, LaserJet devices if a malicious effort is made by a party on the private network to change the firmware of the device.

If no customer has reported to access HP, HP has developed a firmware update to minimize this problem. To get the latest firmware for your product, access bulletin HPSBPI02728

SSRT100692 - some printers HP and HP Digital Sender, update of remote Firmware enabled by default at this link:


1. find your product in the table

2. If an update is available, you can click on the embedded link.

It will take you directly to the web page where the Firmware update is available.

Update the firmware of your product by following the instructions in the Readme file for the firmware image. If you are a customer of HP Managed Print Service, please contact your managed print services provider who cannot install the update of firmware for you.

Because the safety of our customers is paramount for HP, we reiterate our recommendation to follow best practices for securing devices. This includes placing printers behind a firewall and, if possible, turning off the features of download firmware remotely on the presentations of the printers.

Additional information is available at

HP deeply appreciate your partnership and your business.

If you have any questions, feel free to contact your sales representative.

This Notification of urgent support was sent to (I removed my email address)

because you have registered with HP or Compaq as the owner of a product and

This message is critical to your product property.  Prides of HP

itself as being focused on the customer, quality and a business

visitors can trust and rely on, and we apologize for any


HP is committed to respect your privacy.  To learn more

information, consult our privacy policy to

or contact us at

Mailbox of life private HP, 11445 Compaq Center Drive W., MS 040307,.

Houston, TX 77070.


No virus found in this message.

Checked by AVG -

Version: 2012.0.1913 / Virus Database: 2114/4837 - Release Date: 28/02/12


The e-mail is legitimate and came from HP.

It is strongly recommended to install the latest firmware, which you can find below:

Select the version of your OS, then follow the latest Firmware and follow the installation instructions.

Kind regards


Tags: HP Printers

Similar Questions

  • HP color laserjet cm2320nf mfp (ff3be2) can be networked with the USB wireless adapter?

    Howdy, first post here - rules of noob.  Search for as well as I could but have not seen this answered.  Recently, we changed the place of our home network router.  We cannot reach our hp color laserjet cm2320nf mfp (ff3be2) Ethernet cable not more.  You ask if we give a wireless (Wifi, no bluetooth) to USB adapter to the USB port of the printer, will be the printer network through it?  Sure it works on computers, but don't know if the printer will look network via the USB port.  In any case, the problem we are trying to solve becomes the printer on our network of origin when we can not connect it via Ethernet.  Thanks in advance.

    Thanks for the reply.  Yes, I thought that I understood that after doing some more than browse the Internet.  Just ordered the Ethernet of IOGEAR Universal for adapter Wi - Fi N.  Hoping that the printer will think it is plugged.  Should do based on what I've read.  Thank you, James.

  • installed slow start with driver for HP Color LaserJet CM2320nf MFP

    I have Windows 7 pro 64-bit installed. After that I installed the latest driver for HP Color LaserJet CM2320nf MFP, my network is not initialize 2 to 5 minuets and the PC won't start any programs until it does. The printer works very well after starting my network it's just frustrating to have to wait this long. I have the printer plugged into my Intellinet router and the printer set to DHCP for IP setting. I asked HP about this problem and they can't help me because it is a software problem and not hardware related

    Edit: I have a program of snooper network called Netscan indicates the printer working group is "WORKGROUP" and my working group is "MSHOME". This would cause problems? I can't find a way to change the workgroup printers.


    Perform the check and the boot if the problem persists.

    To help resolve the error and other messages, you can start Windows XP, Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    Note: perform step 7 to reset the computer to start as usual after the boot process.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Hope that helps.

  • Fatal error HP Color LaserJet CM2320 MFP 1406

    Please help I got this error during installation of HP Color LaserJet CM2320 MFP

    This error is due to Virus attack and was resolved by installing free s Malwarebyte

  • HP Color Laserjet M277dw MFP: Cannot scan HP Color Laserjet MFP M277dw on Mac OS 10.6

    Hello, I can not scan to network drive using the above mentioned printer. Scan to USB key is possible.

    I downloaded the update (version 20160331) firmware image, but impossible to install the program. After double click, nothing happens. Any ideas?

    Thank you and best regards


    Hi Christoph,

    The printer is not compatible with Snow Leopard, it is supported on Lion (10.7) or later versions.

    You can find the system requirements below:

    The update of the firmware utilitywas not desinged for your operating system and therefore does not work on it.

    As the connectewd printer to a network, follow these steps to update firmware directly from the menu of the printer:

    If the implementation of scan to a shared folder on your grave down Mac, please specify the exact error, and the parameters used (path of the shared folder used, etc.) also well done you have shared this folder your Mac form?

  • HP Color LaserJet M277dw MFP: I forgot password and admin user name

    I have a HP Color LaserJet M277dw MFP and I forgot the username admin and the password.  They were the two changed wwhen the printer was purchased. Is it possible to reset back to factory default admin/admin?

    Go to this web link, the instructions are there.



  • Color LaserJet CM6040 MFP: A3 manual duplex Duplex on Color LaserJet CM6040 MFP taken in charge?


    I hope someone can help to answer this question. I am trying to print a newspaper on the double-sided A3, but I get no prompt to reinsert the paper to print on the other side, as I do when I print A4.

    The parameters have been triple checked and still the A3 prints out sequentialy on one side.

    My question is the Color LaserJet CM6040 MFP support manual duplex Duplex A3?

    Thanks in advance


    The CM 6030 / 6040 CM User Guide manual States:

    «Duplex printing: provides printing automatic duplex (print on both sides of paper).» The range of paper size for automatic duplex printing is 175 to 320 mm (6.9 to 12.6 in.) x 210 to 457 mm (8.3 "to 18"). Media weight range is from 60 to 220 g/m2 (16 to 58 lbs.)"

    If you use manual duplex because the printer driver does not offer the automatic duplex option, it may be that the driver does not know that a duplex unit is equipped.

    The function "automatic detection" used by some drivers on the install (or update) does not always; make sure the driver knows that a duplex unit is present on the printer (assuming that a single is present):

    • For the instance of the printer in question, bring up the printer properties dialogue.
    • Select the device settings tab.
    • Make sure the duplex unit is set to installed and not installed.

    You will probably need to be logged in with administrator credentials in order to change the settings of the device.

  • HP Color LaserJet M277dw MFP: HP Color LaserJet M277dw MFP - may not wake from sleep


    This has been put to death elsewhere, but I have not found a solution that works.

    I'm close to return this product, but thought I'd have one last try here.

    I have a brand new HP Color LaserJet M277dw MFP. It works very well. Apart from one thing, when the printer goes into sleep mode, I can't he wakes again and accept print jobs. Sometimes go to the printer by pressing the touch screen and turning market working again, but if I just send a print job if it is 'sleep' mode, it prints ever.

    Printer is connected via wifi only, no other method of connection.

    Printer is assigned a static IP address

    DHCP is disabled in the printer

    IPv6 is disabled in the printer.

    IP address of the router is

    DHCP is enabled in the router with a starting address of the and an address to

    DNS primary and secondary and assigned in the printer.

    I've updated the firmware inside the printer to the most recent version, as well as pilots of Windows 10.

    I tried to reset everything and turning everything (including the printer itself, the router and all other PCs, laptops, tablets, phones etc...) and the new, but no joy.

    Can anyone help please?

    Thanks and greetings


    I ran the HP print and scan doctor software, and this update the firmware datecode 20160606 printers.

    So far, that * seems * fixed the awakening of sleep problem. Fingers crossed!

    Detective Conan.

    Thank you


  • HP Color Laserjet M277n MFP: How to use the black cartridges only when the color toners are empty

    Hello team HP,

    I recently bought a HP Color Laserjet MFP M277n I printer I print black & white user only and really don't need color prints. How to set the printer options to print only black & white? How can I replace only the black cartridge when the color cartridges are empty? How many prints (approximate), we can take by toner?

    Kind regards


    Hi @Pavumba,

    Welcome to the Forums of HP Support!

    I understand you're wondering how to use black ink only on your HP Color Laserjet M277n MFP printer. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I see that you wonder if you need to replace the color cartridge when it is low. This printer is a printer AIO, therefore, you need to replace the ink cartridge when it becomes too weak to be able to resume printing. However, if you print mostly in black, you can configure a preset black only to print in black and white. This would help reduce the use of the color cartridges.

    NOTE: Composite black - for black and white images and photos, a mix of colors called 'composite black' can be used to achieve the quality significantly improved picture and soft gray tones that can be achieved with only black toner. For users who want to print images using just black toner, many HP printers color customer offer configurable options allowing the client to print using only black toner. For example, by selecting "print in grayscale" in the printer driver Specifies print using black ink only. For more information about the use of the toner cartridges, please see this article: how the Toner is used.


    HP Color LaserJet M277n MFP printer, is connected to the network and I am able to print and scan. During the attempt to get the HP Web Enable services in the Web services configuration page, it displays an error: "connection error, check the internet connection".

    After you enter the IP address of the printer in the browser, I am able to detect the printer. To enable printing of HP, but unable to do so finds out the above error. Tried a lot of things including re editing of. When I check the printer, it shows the proxy settings are required / incorrect, where, as confirmed by the supplier that they use the proxy server.

    Help, please.

    Hello @JljoThomas!

    Thanks for posting and welcome to the Forums of HP!

    I understand that you have a problem of activation of the functionality of web services on your MFP HP LaserJet Pro M277n. I'd love to help you with this.

    First of all, you have the printer connected directly to a wall outlet or is a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause. Issues when connected to an uninterruptible power supply/Strip/surge protector power
    In this document you will see, QUESTION: questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector
    ↑ This is not limited to the Laserjet printers.

    If this does not resolve the issue, we are going to let the router and unplug the power cable (NOTE: do not reset the router...), then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

    If you are still unable to connect to web services after trying these steps, we can try to set a manual DNS server of your printer to connect to.

    On the front panel of the printer, press the wireless icon. Select it wireless TO get the wireless summary. Do not your IP address.

    1. on your computer, open a Web browser and enter the IP address of the printer in the address bar. This will bring up the embedded Web server (EWS) page.

    2. at the top of the page, select Networking.

    3. in the left side, select Identification network.

    4. in article for DNS, under primary (IPv4) enter, under secondary (IPv4) enter

    5. Select Apply at the bottom of the screen.

    6. try to activate the web services again.

    If it is still unable to connect, try to enter for the primary (IPv4) and for secondary (IPv4)

    Hope this helps!

  • HP Color LaserJet M477fnw MFP: Scan to computer button disappeared

    Hello, I saw similar comments of the same issue, but none with a solution.  The closest is this:

    Problem: We have a new printer that we have Setup.  During the installation process, on the touch screen, provided the message to "Scan to Computer".  We used the option to make sure it worked and took part in the computer we wanted.  We restarted the printer, and the option is now missing!  The option "Scan to Computer" has completely disappeared.  Where it was once a touchscreen button / option, no longer exists.

    Printer: HP Color LaserJet M477fnw MFP

    OS: Mac OS X 10.8.xx

    I downloaded the firmware update, but that doesn't work either.  I tried using the verification of updates of the touch screen of the printer, it can never connect.  I connected to the internet, I connected directly on a hard line, still no connection.  I literally just bought this printer yesterday, with a 2-year service plan, drove an hour to the next closest store that had it in stock and it gives me nothing else problems.

    I have unplugged and waited a minute.

    I've uninstalled and reinstalled the printer and the software from my computer.

    I'm out of ideas.

    Hello @gfrd3489

    If you talked about scanning to the icon post from work or option after pressing the icon of the scan on the printer itself that one has been dropped by HP since she had so many questions with that like on some devices will only scan flat and not of ADF.

    If you notice you still have other options such as scanning to USB key, scan to e-mail or scan in network on the printer folder of are next to the HP scanning app on the PC for windows and mac

    Devices most recent are not supposed to have this option on the first place and the firmware and normal updates which will remove devices more alumni who have it

    There were a few M477 which were sold to vendors when it first came out which was which, but as soon as he gets the first update will be deleted

    hope that clarifies the question

  • Windows Vista Ultimate Edition with HP Color LaserJet CM1015 MFP

    I'm running Windows Vista Ultimate, the computer was bought in 2008, 32-bit.  I also use HP Color LaserJet CM1015 MFP - about once a year, I have a major problem with the scan software & Windows Vista.  Both machines are in good working condition.  This time, I actually uninstalled the HP software and bought a new CD from HP specfically for Vista and installed the Vista software for the HP mfp - however, the scan option does not appear in the center of HP solutions as a button.  This is a feature I've always used.  What is the HP Solution Center is the scanner is not installed - although in the installed software.  Last night, I downloaded a patch and that did not correct the problem.  In addition, the HP LaserJet CM 1015 is in 'scanners and cameras' in the Panel configuration, but not in the HP Solution Center...


    1. your printer work?

    Try to find the drivers scanner HP, if that does not work then I suggest you contact the hardware manufacturer.

  • HP Color LaserJet M476nw MFP: Scanner reported an error - HP Color LaserJet M476nw MFP

    I had problems with the HP scanning software.  When I run the software and try to initialize a scan, I get the message


    Scan reported an error

    HP Color LaserJet M476nw MFP is currently unavailable. Please check if it is connected and turned on, or try again later.


    In fact, the scanner works fine, like I can scan documents directly to the USB port on the printer.  The scanner has worked in the past with the HP software on my computer, but now just won't work.  The printer is also properly connected to the computer as I have no problem with printing of documents.

    No idea how to fix this?

    Thank you!


    Try to install the following package to make sure that your drivers are perfectly up-to-date:

    Then restart your Mac and try to scan the image.

    If the same persisnts open the JSCA-Packard folder and move the HP scanning application to the trash.

    Then install the HP Easy Scan app instead (which is the latest version of HP scanning):

    Now try scanning using the application and check for the difference.

    Please let me know the results,


  • HP Color LaserJet M277dw MFP Pro

    If possible print A3 paper size in the printer HP Color LaserJet Pro MFP M277dw model?

    According to the Color LaserJet Pro MFP M277dw page of the specifications, this printer does not support the size of A3 paper:

  • HP Color LaserJet M177fw MFP Pro - support PostScript?


    I am looking to buy a new printer/scanner/copier(/fax is a nice to have, but not mandatory), and I am deciding between the following models:

    HP LaserJet Pro 100 color MFP M175nw

    HP Color LaserJet M177fw MFP Pro

    PostScript support is important to me, and I know that the 175 has it.  However, I'm not sure I know the 177, even after digging through several web pages and documents.  Here's what I found:

    -The page of the main form for the 177 says that he accepts "Cffp.  I'm not familiar with this variant PCL, so I don't know how it compares to PCL5 or PCL6, etc..  I have been unable to find more information about "Cffp.

    -The 'Software' section of Page 2 of the PDF Datasheet for the 177 mentions the driver "HP PostScript".  This is the only place where I saw no potential indication that the 177 supports PostScript.  This article also mentions a driver "PCLmS".  I couldn't find more information about "PCLmS".

    -The user 's Guide the 177 refers only to PostScript in an article that refers to ePrint.  However, it does not imply that the 177 itself supports PostScript.

    -Page product specification (in the Support section of the HP site) for the 177 has a "Print Specifications" section which lists only "PCL3 GUI" next to "languages of device.

    I'm guessing that the 177 is not compatible PostScript, but someone has the more definitive information?  Also, is there a description of the Cffp / PCLmS somewhere?

    Thank you!

    Hi Clent

    Here is some information on both printers.

    Here's a url for the printer for Color LaserJet MFP M177fw Pro specifications

    Data sheet also.

    Fonts and fonts depends on fonts and fonts in OS.

    Print language

Maybe you are looking for