Color LaserJet CP1025nw: new PC Windows 10, said CP1025nw is Offline after find and install it.

My CP1025nw is on my wired network Ethernet. My new desktop to Winows 10 PC finds it and it installs, watch even correct for this IP address in the info page of HP. But it will not print to it. Says it is Offline, tells me to turn it on. But if it is not enabled, how my PC find it and get his IP address? I can even ping by using Windows PowerShell.

My other PC on the network print to it. This PC also running Windows 10, as an update to 8.1

I tried to remove and re-add several times. Have rebooted several times, turned the printer on and off many times.

BTW, I do not use the direct wireless functionality for this printer. It's all pure Ethernet/TCP-IP, Wired.

It looks like a bug in the driver. How can I get a driver that works well, like my other 10 PC of Windows? I use all the HP tools that I can find. They say that there is no update pending for this driver.

Hi @Allie_Sch,

Welcome to the Forums of HP Support!

I see that you are having problems with your HP LaserJet Pro CP1025nw color printer disconnect. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

It looks like it could be communication issue between your computer and the printer or there is a problem in Windows.

I would like to start by performing the steps in these guides, Printers HP LaserJet - "offline" Printer Status Message appears and HP LaserJet Pro CP1025nw printer - printer does not maintain the wireless connection.

 

Tags: HP Printers

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