color laserjet mfp m177fw pro: for the installation of the software in the system.

Just bought the printer color hp laserjet pro printer mfp m177fw, obtained recently added in the system, printing normally, no problem with that.

However, when I tried to install the software (such as the scanner and along other software) from the CD, their appears. He stopped on the first stage, when the status of the installation up to 75% and saying "there are a problem for the software being installed in the system, please restart and try again". I have tried several times, but did not work.

Then I tried on another computor, it works!

So why is it? all the solutions for the problem? or I have to change a new operating system?

Thank you very much for your help!

Hi @Hayababy,

I see that you have any problems, install the printer on the computer. I will definitely do my best to help you.

When do you receive the error, before connecting the USB cable or when connecting it or after?

Probably something is interfering with the installation. I have provided a few steps to try.

Perform a clean boot on the computer and disable the Antivirus software. How to perform a clean boot in Windows.

Then run the installation.

If the error is after you have connected the USB cable, please follow these steps:

Immediately after connecting the USB cable, follow the steps in this document to update the drivers so that's not new error. A fatal error during Installation of the software. Then the installation should continue.

How is the printer connected? (USB, Ethernet, WiFi)

If you appreciate my efforts, please click on the button below the thumbs up. Thank you.

Tags: HP Printers

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