Color LaserJet MFP M476nw: Could not resolve SMTP for the scanning functionality of e-mail
Help, please!
I tried for days to get the scan to E-mail feautre to work and continue to get an error "Cannot resolve the SMTP server". I tried to use both @gmail.com and addresses @hotmail.com as a result of indications on each single post, that I could find related to this topic on the forums of HP, making sure to try every possible combination of SMTP/SSL/Port according to the parameters indicated by each email provider (including this special setting "app not secure", that I need to activate it for Gmail) and NOTHING.
I use the web server HPs to set up the configuration.
I'm desperate and start a new post on the forums is my last resource before you put this printer to sleep.
Thanks in advance for the help!
Hello @jerefle
Try to do the following
Upgrade the operating system on the printer (Firmware)
Select the operating system and to choose the option fimware run the application and send the upgrade
Go to the printer and go the following changes after the upgrade
Implement > network > network services > IPV6 > Off
Implement > network > link speed > complete 100TX
Now of course at this stage you want to try to use the function
His chest that we review a few moments so the way tea set up was made, I thin
(The following information as its dummy data has just develop my point)
For gmail, you can test with port 465, as well
For hotmail that you want to use smtp.live.com port 25 or 465
After this quick settings review if it does not then you want to do this
On this Web page with the ip address that you're on go to network > identification identification network, save your primary and secondary DNS information, and then change to primary to 8.8.8.8 and 8.8.4.4 secondary and test again
Tags: HP Printers
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