Color LaserJet MFP M476nw: Could not resolve SMTP for the scanning functionality of e-mail

Help, please!

I tried for days to get the scan to E-mail feautre to work and continue to get an error "Cannot resolve the SMTP server". I tried to use both @gmail.com and addresses @hotmail.com as a result of indications on each single post, that I could find related to this topic on the forums of HP, making sure to try every possible combination of SMTP/SSL/Port according to the parameters indicated by each email provider (including this special setting "app not secure", that I need to activate it for Gmail) and NOTHING.

I use the web server HPs to set up the configuration.

I'm desperate and start a new post on the forums is my last resource before you put this printer to sleep.

Thanks in advance for the help!

Hello @jerefle

Try to do the following

Upgrade the operating system on the printer (Firmware)

http://h20564.www2.HP.com/hpsc/SWD/public/readIndex?sp4ts.Oid=6457978&lang=en&cc=us#Z7_3054ICK0K8UDA0AQC11TA930O2

Select the operating system and to choose the option fimware run the application and send the upgrade

Go to the printer and go the following changes after the upgrade

Implement > network > network services > IPV6 > Off

Implement > network > link speed > complete 100TX

Now of course at this stage you want to try to use the function

His chest that we review a few moments so the way tea set up was made, I thin

(The following information as its dummy data has just develop my point)

For gmail, you can test with port 465, as well

For hotmail that you want to use smtp.live.com port 25 or 465

After this quick settings review if it does not then you want to do this

On this Web page with the ip address that you're on go to network > identification identification network, save your primary and secondary DNS information, and then change to primary to 8.8.8.8 and 8.8.4.4 secondary and test again

Tags: HP Printers

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