color laserjet pro m252dw: How do to return/difficulty recent update of firmware for hp color laserjet pro m252dw as now does not
My printer color laserjet (color laserjet pro m252dw) no longer works due to not recognize a black cartridge to third because of a recent update of the firmware. Error given is 'Supply memory error'.
I already looked to the top of the page of Software Support for this printer, but new and recent firmware update is not released/listed, only the firmware upgrade market is given.
I'd appreciate advice and instructions on how to return/repair my printer no longer print.
Can you please advise on which firmware update to install instead to get my printer back in the order of operation?
Thank you very much
Geertje
PS: HP: how VERY boring; next time that I'm in the market for a printer I have will conduct the review of my options
According to the other thread that I have commented on the user managed to solve the problem of roll back firmware version 20160331 to 20150716 . Unfortunetly the user did not comment if the old version of firmware is out so that we can share a simlilar solution. It may be that this person had a copy archived in offline mode or found another source outside the HP support Web site.
At least you can get an older version of firmware all the steps that we share for the firmware downgrade won't do you no good. I'd be careful to search a German site for firmware updates. HP has put regional locks in place according to international contracts, that they do to market their products in a given region. Using a German firmware on a printer WE made may have strange side effects on what types of cartridges are allowed.
What is perhaps a better use of your time would be to contact your 3rd party cartridge company and see if they can send you a cartridge that is compatible with the new firmware. Chances are that they have seen the same problem with other users and already have a chipset to work around the problem. In this way, you can stay on the newest firmware and continue to use your favorite too cartridges.
Tags: HP Printers
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