Color LaserJet Pro M277c6 MFP: MFP M277c6 unable to connect with a wired connection

Just bought and installed M277c6.  It connects and can communicate via USB and wireless networks.  However it does not work via the WIRED ethernet connection, I need to get this printer works on the WIRED network.

That's what I see...

Power on the M277c6 and I see the link on the router port light will blink twice.  However after that the M277c6 has finished loading, the link light goes out and when I print the summary of network - the printer think that the "cable is not connected", but it is connected.

I tried the following:

1 tried 3 different network CAT 5 cables (I checked all 3 cables work as I can use them with my office to get on the internet)

2 tried 4 different ports ethernet on the router (I checked that all router 4 ports work as I can use them with my office to get on the internet)

3 restarted the router, printer and computer several times

I also installed the latest firmware from the HP for the M277c6 site and have the latest version of the software on my computer to Win7 64-bit.

Question:

1. how to activate the WIRED port that is enabled on the M277c6?

2. How can I get M277c6 to communicate via ethernet WIRED?

Appreciate pointers and help...  I also tried to work with HP CAT and both times they took control at distance of my deskop, but have been unable to solve the problems.  Unfortunately, they have disconnected cat, whenever I asked how to get the work of WIRED connection as they both wanted to ONLY get my wireless to work.

Thank you!

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First thing to try is to reset back to factory defaults. In no joy, I suspect that the Ethernet port is defective in the printer.

Tags: HP Printers

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