Colored vertical lines receivers when you try to scan with the printer a HP Officejet 6500.

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  Hi JIMANNA,

  1. you try this for the first time?

  You can try to create a new user account and check if the problem occurs:

  Create a user account

  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

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  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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  * Original title: Please help me

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