COM Surrogate crashes when displaying photos with Windows Photo Viewer

Hello

I'm on Windows 7 64 bit Home Premium edition and recently the Windows Photo Viewer crashes COM Surrogate error everytime I try to see the pictures on my laptop. I tried Windows Fix It and the DEP exclusion method (cannot exclude 64 bit executables) but not to prevail. Thanks in advance.

Signature of the problem:
Problem event name: APPCRASH
Application name: DllHost.exe
Application version: 6.1.7600.16385
Application timestamp: 4a5bca54
Fault Module name: igdumd64.dll
Fault Module Version: 8.15.10.2653
Timestamp of Module error: 4f3aac44
Exception code: c0000005
Exception offset: 000000000030eb06
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 17417
Information additional 1:6061
More information 2: 6061b80d6a9bd094028d252cfed54efd
3 more information: 2fa2
Additional information 4: 2fa266993017bb32dca12f9ce8d78f67

Hello

Have you tried the steps in my previous post?

Also, you try the following steps:

I suggest to create a new user account and see if the problem still occurs, follow the link below:

Step 1: Create a new user account.

http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

Step 2: If the problem does not persist in the new user account, try and fix follow him corrupt user account the below mentioned link:

Difficulty of a damaged user profile

http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

I hope this helps.

Tags: Windows

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