Comments field limited to 100 characters

I have someone else faced with limiting Eloqua that comments on the field only accepts 100 characters (it's less than the standards Twitter!). I wonder if anyone has found a way around this? Comments get caught in full length form remittances but comments stored in the contacts field are then reduced to 100 which in turn then only 100 characters to SFDC is leaving us to limit the characters we can fill in the comments section. 100 characters is a BIG limit. I hope that someone out there found a way around this...

Hi tkatic, Yes, I've seen this before - in our initial Setup, we had a field 'notes lead' that has been configured as a normal text field and he is cut to 100 characters. We had to switch to the use of a real big text field, which is a pain, but you can do it.

This field must be great text, not only on the form but in the real database. This means that you will need to create a new field of contact and transfer data from your field of comments in the new field.

  • Go to settings-> fields and views
  • Create a new contact type field "big text".
  • Export all your contacts to a CSV file (you can do this by making a segment where the only requirement is that the e-mail containing '@' and then export it). Make sure that you export the comments field.
  • Import the CSV file, but map old comments field to the new field of comments.
  • Change all your steps to write the data of observations in the new field of form processing comments. It comes to the stage of time, if you have many forms.

Better to solve this problem, more now, more difficult it will be and the data more you will lose.

EDIT - as shown below, you must also update your integration CRM settings to synchronize your comments field CRM with your new comment Eloqua field. See the comments below for more details. It's kind of not in our initial discussion, but of course any time you add a new field in Eloqua you must update your integration settings for the new field of synchronization to your CRM.

Tags: Marketers

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