Compac cq62: downloaded windows 10. Now I have a black screen and the caps button continues to blink. All the answers.

Downloaded Windows 10. 1 week later, I have a black screen. When I turn on the power to all I get is a flashing caps button one am not able to connect. Ilha a Compaq cq62 model.

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I have seen this reported, and the response is not good, sorry:

"Problems of upgrading Windows 10: black screen after update (new).
Some users taking advantage of the Windows 10 upgrade are the conclusion that once the completed upgrade their device just gives them a black screen and does not start.
Microsoft is still working on a fix for this, but it's not a way to avoid it now. Worse, it seems that the problem that happens on multiple PC configurations. For now, we can only suggest using the utilities provided with your backup device and create some external media backup before starting the upgrade in case that happens. If this happens and you live near a Microsoft Store, make an appointment with them to have your device looking if you experience the problem. Some reports (such as those of our comments) indicate that disabling anti-virus programs before performing the upgrade prevents this issue. »

http://www.GottaBeMobile.com/2015/07/30/7-Windows-10-upgrade-problems-how-to-fix-them/

Tags: Notebooks

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    5. click Finishand then click Yes when you are prompted.

    6. when the system restore process is complete, click restart to restart the computer.

    7. when the computer restarts, click close to confirm that the system restore completed successfully.

    I hope this information is useful.

    Please let us know if you need further assistance.

    Concerning

    Rehman - Microsoft Support

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