Compaq Presario C700 CTO - blue screen drivers/events/mode RAID or AHCI?

Hello

I need to know if my PC Compaq Presario C700 CTO Notebook is running in RAID or AHCI mode because of problems with a driver Intel Matrix Storage Manager (IMSM).  The Read Me text file in the menu start > all programs > intel Matrix Storage Manager folder said if my system works in RAID or AHCI mode determines if my computer needs this driver.

For the past month, my computer stops and restarts with a blue screen and message when the desktop appears as a message. (The blue screen does not last long enough to read.)  The message is always the same except one I had yesterday which is described at the end of this post.

"Windows has stopped unexpectedly. '.  The details are:

Signature of the problem:
Problem event name: BlueScreen
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

More information about the problem:
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files helping to describe the problem:
C:\WINDOWS\Minidump\Mini062513-01.dmp
C:\Users\Dawna\AppData\Local\Temp\WER-48001-0.SysData.XML
C:\Users\Dawna\AppData\Local\Temp\WERE54F.tmp.version.txt

A solution:

Problem with the Intel IMSM driver.

Intel IMSM driver has stopped working properly.

Press or click on to download the update on the site of ASUS computer.

I several times installed upgrading after the blue screen event ever.  The download is an application called V8.9.2.1002_logo_Win7Vista3264.exe.

The Intel Matrix Storage Manager driver is not in the list of devices in Device Manager > show hidden devices.  I found information on the HP site indicating how do I know if my computer has the driver, because I thought that maybe it has not been installed correctly.  I found the Intel Matrix Storage Manager program folder in the start menu > new programs.  I can't know what version it is.  Reading tells Me to text file in the folder to open the Device Manager and search for specific controllers SATA RAID and SATA AHCI controllers.  If not in the list then it appears that my OS is not running in two modes.  I can't find these devices in the list, but the Read Me text file advises me to contact the manufacturer in case of doubt.  My warranty has expired, so I'm here asking for help.

When I use the HP product detection analysis to try to automatically scan for driver updates, it reads my product incorrectly.   Running the tool has sometimes followed by a crash and blue screen.

I do not remember the changes that I made at the time when the events of the blue screen started to happen.  There was an event yesterday blue screen and the message on the desk said a problem with the HP Recovery Manager and backup.   He advised me to install an update from the HP website.  The link did not open so I downloaded the version 4.0.100.1189sp39296.exe of HP update.  I've also updated my graphics driver.

I would be grateful if someone could help me solve this problem.   I'm worried about damaging my computer.

Dawna

HP Compaq Presario C700 CTO Notebook PC
OS 32-bit of Windows Vista Home Premium Service Pack 2
x-86 based PC
SM BIOS version 2.4
Physical memory (RAM) installed 2.00 GB
Total physical memory 1.99 GB
866 MB available physical memory
4.22 GB total virtual memory
2.69 GB available virtual memory
Page file 2.28 GB of space

Hello:

First of all your needs from laptop to have the hardware (CPU and chipset) Intel to run the Intel Matrix Storage Manager.

Your C700 CTO may have either hardware Intel or an AMD/Nvidia chipset so I can't tell you what your laptop has.

You can tell however, and you can tell what mode of the controller to your PC is currently running (AHCI or RAID).

If you have PC, go into the Device Manager and if you have a category of an ATA/ATAPI IDE controller based on an Intel processor, click to expand that and if your laptop is running in AHCI mode, the controller will have the AHCI word in the description of the controller.

If your mobile phone is set to RAID (which I doubt), scroll down further on the Device Manager list, and there would be a category of storage controllers if the command is set to RAID.

Click to expand, and you would see a description of disk with the word inside RAID controller.

Tags: Notebooks

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