Compatible mouse HID installed incorrectly as an USB host controller

I'm having a problem with Win7-64 install my mouse (HID-compliant generic) as a USB host controller and then turns off because it does not properly (surprise!). There is no support for my mouse Web site because it is a specialty vertical ergonomic mouse (zero Tension mouse is the name of it). There is no disk to install the software to. I tried to look generic HID-compliant mouse drivers to see if there a software installation package, but not luck. Everything points to a black hole, called Logitech.

Under Win7-32, the device installs and runs correctly as a generic HID-compliant mouse, but when I move to my Win 7 64 box, it doesn't work.

I tried to go through and uninstall the driver and reinstall using the generic drivers in the driver sys32 directory, but it won't let me do that. Win7-64 insists that the device is a USB controller, when it clearly isn't. I also tried to use the legacy device installation procedure, but no luck as Windows gives me any options even at a distance that may be regarded as 'mouse '. Maybe, I'll dive into the registry and try to coax Win7-64 in the light like a mouse. * sigh * I know... do not go, I could really spoil things! I promise you that I'll just search.

Hi Catroast,

My apologies for asking redundant questions.

The operating system uses the information stored in the firmware on the mouse to identify itself.

This process can be damaged by an anti-virus that is confounding the install as an attack and prevent the correct information transfer.

You can try to install the mouse with the anti-virus temporarily disabled to see if it affects the issue:

http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

Change the ranking or the type of device a piece of hardware is identified as it is a matter of updating the driver.

Of course, the necessary driver is selected according to the firmware of the mouse.

I think the issue here is the 64 bit version of Windows.

It is possible that the chipset drivers which are installed may need to be updated.

They are the other component of the hardware identification system.

The chipset drivers are for on-board devices from the motherboard (USB, PCI, sound card) if embedded and can sometimes be outdated or corrupt.

This can cause the material to be misidentified as well. I recommend that you check the site of PC manufacturers to see if the drivers have an available update.

One last suggest would be to see if a BIOS firmware is also available from the manufacturer of the PC.

It helps in the process of installing equipment, working in tandem with the chipset drivers and BIOS settings.

I see that the site recommends Windows 98 to XP for operating system compatibility.

It is possible that they have not updated the device drivers for the 64-bit platform.

Honestly, I'm surprised, he worked on the Win7 32 bit PC, but it uses the generic driver in this case.

A 64-bit driver is probably much more specific to the device, and therefore a generic driver will not be not available.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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