Complete the recovery of the PC does not

My husband sold his laptop computer to a friend at work, and the friend told me that it stopped working so that he gives it to my husband. My husband has been able to make it work again after booting in safe mode. We are able to use internet and change the display and the small tasks like this, but it doesn't make us change any important information or change the user/administrator settings. I noticed that all the options are there, it's just that the options that I can't access with a screen bit by them.

It also do us download and install all the programs. We can also remove or uninstall any programs. The download will go up, but when I go to run the exe an error pops up. It is said that something like Windows cannot find the file (whatever it is called). And he said also something on a Shell running the error code 2.

All the main controls are lost. I can't type in msconfig or all large orders like this. He says that the file is missing. Of course, this laptop has a major virus.

I tried the F8 menu to fix the computer, but it gave me an error. I also tried to use the keys ctrl + F11 to restore that, but he would not come.

I found a site that allows you to create a windows recovery disc. I did the drive and ran at the top of the tower. First I tried to fix the computer disk and it said that it was impossible to fix. I then tried to completely restore the computer but it says that there is no valid back upward. I've never backed up your computer and don't know where to find the back up, if there is one; and if she doesn't let me watch.

I also tried to reinstall vista. He told me to type in the product code, so I did and it seemed that it would install but an error pops up and says that the file was missing.

I speak very well the computer, but I'm good in following the directions if they get completely. Any help would be greatly appreciated!

* The lap top is a Dell Inspiron e1505. I have Windows Vista Home 32-bit Edition. I don't care if no information on the laptop is saved because I have no important information on it. I did the restore cd on my desktop which is a Dell Optiplex GX620 under XP.

Hi Melissa W,.
 
Since you are unable to re - install Windows Vista and you also get the message "the file was missing," which could be a media problem.

I suggest that you contact Dell and get them media to reinstall Windows Vista

Aziz Nadeem - Microsoft Support

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