computer crashed I reinstalled CS5, but it won't take my serial number

My computer crashed and I reinstalled CS5 to view of download. I have a license for two computers that was installed on two iMac computers. An iMac crashed and I couldn't in my hard drive, so I bought a MacBook Pro. I called Adobe and they gave me a case number 0215153209 as well as the view of web to download the software and my serial number of the product. I downloaded the product, but it will not accept the serial number. I wonder, because I had it installed on two computers and I was unable to remove the software from the computer on which crashed that he thinks I'm trying to load on a third computer? I don't come to this?

I was able to get the program installed.  Thank you

Tuesday, March 17, 2015 11:31 Jeff A Wright [email protected]>

Tags: Adobe

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