Computer crashes every time I try to install a windows recommended an update, (KB972813) language packs

Just installed Windows 7 Ultimate 64 - bit version. I have already installed all the updates without problem, but when I try to install one of the recommended update language packs my computer hangs during the update "facility" progress bar gets about 90% full. I never get an error screen, the computer just hangs, even the mouse becomes unresponsive. I waited for hours in the hope, it was just temporary, but I ended up having to reset the computer. He told me he could not update and restores the changes when it starts. This happens whenever I try to install a language pack.

Hello

I suggest that you follow the steps below and check if the problem persists.

Step 1:

a. click on Start

b. open the Control Panel from the menu display by (up/right) select one of the views of the icon .

c. click Troubleshooting. On the bottom of the screen, under system and security , select fix problems with the Windows Update troubleshooting tool . Follow the instructions.

You can also check the information in the following article.

Problems with installing updates
http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates

Step 2:

If that does not solve the problem, start your computer in a clean boot State and install the update to KB972813 . There could be a software program of third party in conflict with the update. Clean boot helps eliminate conflicts of third party software.

Note: Follow step 7 to restart your computer after you install the update in a clean boot state as usual.

Let us know the results.

Aziz Nadeem - Microsoft Support

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