Computer daily and random stops with laptop Vista Ultimate

I use a laptop Toshiba Qosmio with Vista Ultimate.  The machine stops completely randomly on its own and I have to restart - which can take up to four minutes - I get a message in an unexpected way, the machine closed and restarted in XXXX seconds.

This morning I got Excel (2007) and Word (2007) open and use my webmail (work and personnel).   I use Internet Explorer.  It is quite frustrating and I don't know where to start to try at the source of how correct the problem or address.  The machine is not quite 3 years and Vista Ultimate came installed on the machine.  I installed the Service Packs 1 and 2 on the machine.  I'm also trying to determine if I should Windows 7 would avoid most of these stop random downs.

I am open to your ideas and I appreciate your help - I'm not a computer wizzard, so dumb down for me.

Amy

Hello

Use the sections "BOLD" here to gather information.

Look in the Event Viewer to see if something is reported on those.
http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.

http://www.NirSoft.NET/utils/my_event_viewer.html

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Also this, so you can see the probable bluescreens.

Windows Vista restarts automatically if your computer encounters an error that causes the
Crash.

http://www.winvistatips.com/disable-automatic-restart-T84.html

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Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
info that would help. Such as ITC and 4 others entered at the bottom left. And all others
error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples:

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format:

Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

It is an excellent tool for displaying the blue screen error information

BlueScreenView scans all your minidump files created during 'blue screen of death '.
hangs and displays information about all accidents of a table - free

http://www.NirSoft.NET/utils/blue_screen_view.html

BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
There are other causes.

You can do mode if necessary safe or the Vista DVD command prompt or
Options recovery if your system is installed by the manufacturer.

This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

You can try a system restore to a point before the problem started when one exists.

How to make a Vista system restore
http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

-------------------------------------------------------------------------

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

The log can give you the answer if there is a corrupted driver. (Says not all possible
driver problems).

Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

-------------------------------------------------------------------------

Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
keyboard and mouse, as well as of other major device drivers.

Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

How to install a device driver in Vista Device Manager
http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

How to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
quit unexpectedly
http://support.Microsoft.com/kb/958233

Troubleshooting, STOP error blue screen Vista
http://www.chicagotech.NET/Vista/vistabluescreen.htm

Understanding and decoding BSOD (blue screen of death) Messages
http://www.Taranfx.com/blog/?p=692

Windows - troubleshooting blue screen errors
http://KB.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases, it may be necessary.

The Options or Vista recovery disk Startup Repair

How to do a startup repair
http://www.Vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

I hope this helps.
Rob - bicycle - Mark Twain said it is good.

Tags: Windows

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