computer does not start after the Windows XP logo window

Windows xp home edition
service pack 2
Dell inspiron 1501

1. computer does not start after the Windows XP logo window
2 works well in safe mode, even connect to the external monitor
3. I reinstalled xp many times, problem stil exist.

All the answers?

Hi dhanushm,

  1. What happens after the Windows logo screen?
  2. You receive an error message?
  3. You have security software installed on the computer?
  4. Have you performed an installation clean Windows XP and even after that this problem exists?

Method 1

As the computer starts up fine in safe mode there is a possibility that some third-party programs installed on the computer is the origin of the problem.

I suggest that you configure the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See section to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. Click Start , and then click run.
  2. Type msconfig , and then click OK.
    The System Configuration utility dialog box appears.
  3. Click the general tab, click Normal Startup - load all device drivers and services , and then click OK.
  4. When you are prompted, click restart to restart the computer.

Method 2

If fails it above step can refer to the article below and try the steps mentioned, check if it helps.

After the Windows Logo appears or after you log in to Windows, a Windows XP computer cannot display the wallpaper, a black screen or a blue screen

http://support.Microsoft.com/kb/318027

Tags: Windows

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