Computer does not start after Windows 7 updates

After the updates this week, Outlook crashed during an attempt to open the html emails.  I noticed that the Start button says to restart to be able to install the updates. Instead of restart, the screen went black.  I turned off and tried to turn on the computer.  Normally clicked and then dormant material.  Never on screen and remains black.  Have tried several times to disconnect all the equipment and power nothing doesn't.

I have backups on an external hard drive but no ERD for Windows 7.  Read suggestions for open mode without failure etc. but if the SCREEN IS BLACK AND the COMPUTER don't YOU CAN t CHANGE THE PARAMETERS of START!

Any ideas?

Hi Joel,

Thanks for posting your query in Microsoft Community.

I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

Method 1: When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

If you are using Windows 7 then the link provided below might help you to download and create installation media.

Download Windows 7 Disk Images (ISO files)

Method 2: If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start Windows recovery environment (Windows RE) . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

See the following link for more information:

How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

http://support.Microsoft.com/kb/927392

Method 3: If after performing the above steps, you are able to start the computer and access the desktop then try to Uninstall KB3097877 update if it is installed, and then reinstall it.

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Tags: Windows

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