computer does not start in normal mode

HP Pavilion dv9000, 32-bit, Windows Vista Home Premium, service pack 2

The computer was working normally. I connected a HDMI cable to use a larger external monitor (hp w2207h). I did several times without problem. I plugged in the cable, then turned on the external monitor. The screen of the laptop goes immediately black that I turned on the external monitor (not like a normal screen transfer). The external screen has no image. The f4 button did nothing. I turned off the external monitor. All disconnected. I couldn't get a picture on the laptop. Finally, I pushed the power button until the computer turns off. I restarted the computer with no attachments. Power goes to the screen on a black screen. The 'hp invent' logo appears then. Then Microsoft name with the long box with green lines running from left to right. So far, so good, everything seems normal. Then, after a minute or two lines green running, the computer stops and the screen goes black, just at the time must appear the opening of session and password screen. The hard drive light also stops flickering, and all what happens is the fan works and there is a black screen. The computer froze. I let the computer frozen for an hour. Nothing happened. I am able to restart computer in SafeMode (f8), but the screen is filled with columns of red dashes. The computer will not update in safe mode. In addition, a new message is displayed. While running in safe mode, instead of my normal screensaver appearing, a message appears that says "the screen saver can't run because it requires a more recent or compatible with Direct3D video card." I don't know even what is Direct3D. I am grateful for the suggestions or pointers to internal diagnostic programs or free online diagnostic tools links. I also never set up system restore.

Hi HK-Sheko,

Looks like your video drivers must be updated for Vista.  You can go to the HP Web site:

http://h10025.www1.HP.com/ewfrf/wc/softwareList?LC=en&DLC=en&cc=us&OS=228&product=1842189

Or go to the Web site of the manufacturer of your video card for the latest Vista drivers.

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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