computer does not start with attached external hard drive

I have the 4540 s if an external hard drive is connected, it will not start.

I have the internal hard drive set as master boot.

The message that appears indicates Press esc, to enter the boot options, but which does nothing.

I spent an hour with hp support-useless.

I did a BIOS update - no help.

All advice appreciated.

Not sure what you mean about the reference of the warehouse.

I've updated the USB ports and that solved the problem.

Thanks for the reply.

Tags: Notebooks

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