Computer hangs and does not

I used Microsoft XP and blue screen of death required first on appearing and when I restarted my computer, the taskbar had holes in it and when I tried to open something, or right-click, the computer froze. Windows task manager worked, but I couldn't open anything but the computer works in safe mode.

Hi black_knight97,

1. did you of recent changes on the computer?

2. What is the error message that you receive on the blue screen of death?

3 when was the last time it was working fine?

Given that the problem does not persist in safe mode, I suggest you perform the clean boot procedure to verify if a third-party program installed on the computer is the origin of the problem in normal mode.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

I hope this helps!

Halima S - Microsoft technical support.

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Tags: Windows

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