Computer hangs at shutdown

Under Vista (with all updates) on Dell Inspiron 1525. Impossible to stop normally using the normal method causes computer hung on the "Windows is shutting down" page and I have to resort to now hold the power for 5 seconds. Help!

Hello
  • How long have you been faced with this problem?
  • What were the changes made before the issue occur?
You can refer to the following steps:
 
Step 1:
Check if the problem persists in safe mode.
 
Start your computer in safe mode
 
Step 2
If the problem does not persist in safe mode, and then try the step below
It is possible that some third-party programs installed on the computer is at the origin of the slow shutdown process.
I suggest that you perform a clean boot and check.
 
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
 
Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
(a) click Start, type msconfig in the search box and press ENTER.
(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.
(c) under the general tab, click the Normal startup option, and then click OK.
(d) when you are prompted to restart the computer, click on restart.
 
 
 
 

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    Dear friends,

    I have a Dell Inspiron laptop, Core i3, OS Windows Ultimate 64 bit processor.

    I have a weird problem for two days. Instantly, my computer hangs when I play a video (like YouTube) online on any browser elsewhere (IE/Firefox, Chrome). And sometimes only the parts sound without the video, but that is only for a moment before it crashes.

    I tried most of the common fixes as updated drivers, video card, reinstall Adobe Flash Player, uninstall applications useless, but nothing worked so far.

    I'm really frustrated by this and can not think of a solution. Please help me with this. Thank you for your time.

    Kind regards
    SA

    Hello Syed_Asif

    Try these steps and check if the YouTube video freezes between steps, so we can say that it has helped solve the problem.

    Step 1:
    I understand that you have updated your drivers, but I suggest you go to Device Manager, located in your video card. Uninstall the driver, download the latest version of the driver and reinstall it.

    Step 2:
    Clear your "cache" of all the 'temporary internet files', 'cookies '.
    and 'history '. If you are using Internet Explorer, perform the following steps:

    The KB Article ID: 260897 - How to remove the content of the Internet temporary files folder
    http://support.Microsoft.com/kb/260897

     

    Step 3:
    Run SFC/scannow to see if you have corrupted system files.
    Click Start
    Type: CMD, according to the results, right-click CMD
    Click on "Run as Administrator"
    At the command prompt, type: sfc/scannow

    This will check for any violation of the integrity and repair any damaged operating system files.

    Restart your system

    Step 4:

    Run the chkdsk command: (you can do this step at night because depending on the size of your drive, it may take some time to complete.
    1 disable any security software before you attempt to upgrade or do a clean install.
    2. make sure that your computer is updated (devices and applications)
    3. disconnect all external devices before installing.
    4. check your hard disk for errors:
    Click Start
    Type: CMD, according to the results, right-click CMD
    Click on "Run as Administrator"
    At the command prompt, type: chkdsk /f /r
    When you restart your system, your computer will be scanned for errors and will try to correct them.

    Step 5:
    Defragment you the system
    To defragment your hard drive

    1. Open Disk Defragmenter by clicking the start . In the search box, type and then Disk Defragmenter in the list of results, click Disk Defragmenter.

    2. Under the current state, select the disk to defragment.

    3. To determine whether the disk should be defragmented or not, click Analyze disk. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

      Once Windows is finished analyzing the disk, you can check the percentage of disk fragmentation in the column was last run. If the number is greater than 10%, you must defragment the drive.

    4. Click on defragment disk. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    Disk Defragmenter may take a few minutes to a few hours at the end, depending on the size and the degree of fragmentation of your hard drive. You can still use your computer during the defragmentation process.

    Let us know if the measures have contributed to your question.

    Sincerely,

    Marilyn

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    Somehow, I deleted a driver... NETAP132.dll. my computer hangs... help

    Maybe a malware or virus infection, it is not a base file of MS win7.

    Start the PC in safe mode and run these two free scans

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    http://www.Malwarebytes.org/products/malwarebytes_free/

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