Computer hangs at startup. Error quota.dll

I'm not very technically advanced with computers.  Both my desktop computer (which I use rarely) and my laptop (which I use all the time) suddenly started to freeze at startup.   I can use it in SafeMode only. I get the following error messages: 1) Local\Temp\nszBF6B.tmp\quota.dll I saw a RUN DLL eror.

(2) my Norton 360 gives an error message, but I can't read it because it is visually blocked by mistake #1 described above.  In the corner of the box Norton 3035.2 and also something I see on "corrupted files".

(3) I have this message too when I look in the Device Manager on the "IR Consumer devices" (whatever they are)

This device does not work properly because Windows cannot load the drivers required for this device. (Code 31)

Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

I have Windows Vista Home Premium as the operating system.  My laptop is a HP Pavilion Dv7 and I have this info, I found in Device Manager:

Computer: Assisted ACPIx64 PC, disk drives ST9500325AS ATA device, AMD Turion (tm) X 2 Ultra Dual core mobileZM-82

I had been using Adobe Photo Shop Elements 7 a lot just before everything has frozen on me.  If you can help me I would be very grateful.   Thank you

Hello

I suggest you to enable half the services and to know which application is causing the problem.
 
Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Tags: Windows

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