Computer hangs during the installation of updates (I have to install 64)

What should I do when I cannot yet download or update anything without my computer freeze or lock up on me.

Hi floridahmbdy,

Check if an error message or error code listed in the event viewer, you can check the link below:http://windows.microsoft.com/en-us/windows7/What-information-appears-in-event-logs-Event-Viewer

Try the methods below:

1. start the computer to boot and check if you are able to install the update to Windows. Link below will help you to start the computer in clean boot:http://support.microsoft.com/kb/929135

Make sure that you reset the computer in normal mode in step 7.

2. you can also try the steps from the link below: the problems with the installation of the updates:http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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