Computer hangs during the update of Windows 8

My laptop recently posted a message saying that he would automatically restart in 15 minutes to install a Windows Update.  After 15 minutes, it restarts and a screen will appear that says "Configuring Windows updates.  Do not turn off your computer. "He started to install, then stalled to the point 13%.  I rebooted several times, and it keeps the timing at this point.  I can't go past this screen for something else, so I have no use of the computer right now.  Y at - it a fix for this problem?  Thank you.

Hi Rebannle,

What is the brand and model of your computer?

This problem may be caused for the following reasons:

Conflicts of hardware/software.

System files are corrupt.

You can see the steps from the following thread that was answered by MikeSimmonsUK on November 7, 2012, that will help us solve the problem.

Windows 8 updates stuck at 13%. (NOTE: laptop HP - audio drivers)

If the problem persists, you can also see the steps in the following Microsoft article: Windows Update crashes when installing updates in Windows 8, Windows 7, or Windows Vista

Notes:

When you perform the System Restore to restore the computer to a previous state, programs and updates that you have installed are removed.

When running at Refresh: the applications that came with your PC or you installed on Windows Store will be reinstalled, but all the apps you have installed other Web sites and DVD is deleted. Windows puts a list of applications on your desktop after you refresh your PC.

Keep us informed on the status of the issue.

Tags: Windows

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    Hello
     
     
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    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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