Computer hp laptop 15 will not pass the logon screen

I go from 8.1 to 10. Had problems with USB and asked the Microsoft Chat Help. They fixed but my keyboard and wifi would not work. They tried again and after that they have restarted the computer remotely it will not pass the logon screen (time/date). The screen and the keyboard manual do not work. I have a hp laptop 15. They want to take their store service 02:30 minutes away. Any help?

Hi @samlobos,

Thank you for joining the HP Forums!

I read your post that your 15 HP laptop is not going to pass the opening screen. I'm happy to help you!

Please, try the steps in this guide, the computer does not (Windows 10). If this does not resolve the problem, contact HP telephone support for further assistance for the maintenance options. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

I hope that this post helps!

Tags: Notebooks

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