computer laptop 15-ac055nr: update the keys died after Windows10 1511

Hello, after 'agreeing' Win10 two nights back cumulative update 1511 - all my keyboard shortcuts do not work as expected. Most of them do nothing and at least 2 do something other than advertised... seems this 'problem' arrived on the latest updates of OS (Win 7 or 8 Win), don't know if the previous solutions apply here-> but nothing out on the internet yet about Win10 and this problem.

Expect Microsoft to say, HP HP problem call. Expect HP to tell me Win10 question... classic update Microsoft call h/w - game of chickens and eggs from s/w.

Any ideas how to recover the shortcut keys? Laptop is quite popular multimedia streamer at home in the evening, so sad to lose the volume controls and screen... you don't know where all that is soft but in settings either. Thnx!

Well, I can answer my own post!

My laptop is new, only 2 months so I used option support guaranteed HP.

More explicit problem behavior is as such: 12 fn keys, 11 were shortened assignment by updating Windows HP. 10 wiped out all HP keyboard shortcut definitions and reallocated to 2 keys to go to windows start menu and help page for Google chrome (weird!).

Based on another similar question, I had already drilled in the Device Manager settings and HP support had me crushes the keyboard driver (which is only a 2006 pilot PS/2... seems old)... so no surprise driver setting did nothing...

HP support had me then download and flash the BIOS... as strange as the PC architecture still using a file of 2048 kb to disk BIOS system boot... who did it! I must say that I did not regularly updates the BIOS of the PC manufacturing and it's always the small nail little bite of the to do because it can make a device does not work if it does not stick...

Thus, it seems that the native HP keyboard shortcut assignment was reset correctly with the BIOS flash, which was totally cool as flashing the BIOS is the only way to see 'the good "ol days' settings screen monochrome low color with large fonts polyhedral. Hey I was already a student in second year at College when the first laboratory of PC with Win 3.1 and mice showed up to plant the day on the BACK and numbered menu selection to launch the 5 or 6 software loading to a PC... the good ' ol days.

Problem solved! Thank you HP support!

Tags: Notebooks

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