computer laptop 15-fo39wm: updates will not install

I have updates that will download, but will not install

Hi @help987 ,

Welcome to the HP Forums!

It's a great place to find answers and suggestions!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

I understand that you encounter a problem installing your Windows updates.

Please try these steps.

Method 1:

I would suggest to run Windows Update to convenience store and check if it helps.

(a) press the Windows Key + W key on the keyboard.
(b) resolution of the problems of type in the search box, and then press ENTER.
(c) select Troubleshooting. Click on show all the and select Windows Update and follow the on-screen instructions.

Method 2:

I suggest perform you a boot in minimum mode and disable the security software and check if you are able to install windows update manually.

Clean boot will check if any third-party application is causing the problem, as the clean boot helps eliminate software conflicts.

(a) press Windows + R Type msconfig in the search box and then press or click on msconfig.

(b) the Services of the System Configuration dialog tab, tap or click to select the hide all Microsoft services check box, and then press or click disable all.

(c) on the start-up of the System Configuration dialog tab, tap or click Open the Task Manager.

(d) the tab to Start in the Manager of tasks, for each startup item, select the item, and then click disable.

(e) close the Task Manager.

(f) on the start-up of the System Configuration dialog tab, press or click OK, and then restart the computer.

Note: once you have finished troubleshooting, follow the steps in "How to reset the computer to start as usual after a repair by clean boot " to reset the computer as usual.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Download and install the update manually and check if it helps.

Follow the steps to install the update manually:

a. go to the Microsoft Download Center page

b. type the number in the search box and press ENTER.

c. download and install the update and check if it helps.

You can see the steps in the following Microsoft article.

Problems with installing updates

Good luck!

Tags: Notebooks

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