computer laptop dv6-612tx of hppavilion: size of the installed ram

I am Agnes... .i am using a computer hp pavilion dv6-612tx laptop... I have a size of ram of 4 GB of origin with the product... but today, recently I gave the lappy to a store aimed a cleaning after I got my lappy when I see the system information in my computer that I could see that the installed ram is 2.45 only...? My question is will show 4 GB ram ram of 4 GB installed or 2.45 only? Please tell me quickly

Hello @Hemanth17,

Welcome to the HP Forums!

I read your post about the size of the memory installed showing incorrectly on your dv6612tx Pavilion laptop and wanted to reach out to you.

At the right amount showing before you had the system cleaned? What's the memory installed value that is incorrect or available memory?

If the system displays 4GB but 2.54 GB usable, the system recognizes that the memory is installed, but retains little memory for the physical operations.

It is possible that the maximum memory is enabled. To change this, you need to go into the System Setup and check the Advanced tab startup options.

You can also try the tests for a hardware problem or remove and reinstall the memory using the procedure described in the Service Manual (page 53) If you feel that there is a problem of physics with the memory.

Please let me know how it goes. If this helps you to find a solution, please click on the button accept as Solution down below in this message.

Thank you!

Tags: Notebooks

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