Computer laptop G62 crashed and now it gives error "unable to open because of the recent hardware or software error"
I have a new problem with my PC. My laptop suddenly crashed. It was working fine before this, but while I was watching a movie, it's just off. I tried to restart but it gave me the error that it cannot open because of software or a hardware error. It gives me two options: 1. to try the Startup Repair tool. 2. to open Windows normally.
I tried to open it normally, but it redirects me to startup repair. The Startup Repair is unable to do anything.
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Startup Repair can try to restore your computer to an earlier point in time when it worked correctly.
This repair will not personal data change, but it can remove some programs that have been installed recently. You can't undo this restoration.
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Then I tried to restore my PC to a previous restore point, but it won't let me continue once I've selected a point. It only shows my C drive which is grayed out so I can't select and continue. It gives me a yellow warning saying that the Protection of the system disk must be enabled.
So as the restoration is not an option, I went to the recovery of the system where it will restore my factory settings, deleting all data. The problem is that I have a lot of valuable data in the PC, so I don't want to do this before you have a back-up. I tried to make the back-up, but the first back-up was arrested at 78%. The second he stopped at 13%. After that all other attempts to create a backup stops at 25%.
I don't understand what to do. People say it's a problem with Windows 7 (64-bit). I don't have a Windows 7 CD either because it was pre-installed when I brought. I have an original CD of Windows Vista so I'll try to install first. Then, I'll try to copy my data and then restore my laptop to its factory settings. I hope this works.
A guy suggested to replace the names of readers. So I reversed the C drive and D drive. He showed me all the readers in the restore option. But the restore has failed. Then he renamed automatically drives to their original state. I even ran sfc/scannow, but it shows me that a scan is planned and restart the PC to start. But when I reboot, it gives me the same thing again.
Please suggest what to do...
I installed Windows Vista professional from the CD. It worked perfectly... I want to say that I was able to retrieve all my data because it stored in a folder called Windows.Old
But since I could not the wifi adapter and integrated graphics card Intel to work on the PC, I tried to restore factory settings. It doesn't let me access the Recovery Manager by pressing F11 on reboot I went to the computer icon and right-click on it. I selected manage and made my recovery disk a partition active. So after reboot it properly started the Recovery Manager. Right now I'm it back to factory settings. I'll let you know what happens after that. My data is safe, but I don't know if I'll be able to load my original OS.
Tags: Notebooks
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