Computer laptop Windows 7 can see the desktop of Windows XP, but cannot ping or you connect

I've seen hundreds of threads describing problems similar to mine, but none of the suggested fixes worked in my case so I'm starting a new thread.  I bought a new laptop with Windows 7 Home Edition.  My setup before the new laptop was as follows:

Cable modem router NetGear WGT624v3---> desktop Windows XP Home Edition SP3--->

I have set up portable Win 7 with the same name of the Office XP Workgroup.  The username and password are the same on both.  File and printer sharing is enabled on both.  The XP desktop laptop Win 7 in the workgroup in my network places.  It can successfully ping the laptop Win 7.  It can access shared folders on the Win 7 machine with no problems.

My problem is that the connection seems one-sided.  Laptop Win 7 will usually display the XP desktop in the network when Windows Explorer opens.  It still display the XP desktop in the network map in network and sharing Center.  However, I can't map a network drive on the XP desktop by using the name of computer or IP address.  I can't even ping the XP desktop.  But if I start the Office XP in Safe Mode with networking, the Win 7 laptop can ping and access shared folders on the XP desktop computer.

I tried to disable the firewall on both machines.  I confirmed that the appropriate ports are open for sharing files on both machines.  Safe mode they suggest the problem lies with Windows XP, but I'm running out of things to try.  And the various solutions I've seen in the Strait of similar positions as urban legends.

Hi Meghmala,

Thanks for the great tips.  You got me in the right direction.  After configuring my XP machine for a clean boot I have to ping, see and access shared files on desktop XP from Win 7 laptop.  Then, I have considered the services and startup programs that has been disabled for the clean boot.  I found a Cisco VPN service which I had previously used to fix on my office intranet.  I disabled this service and the corresponding to my next selective startup startup file.  I was still able to connect to the computer to Office XP.  I think that the VPN service was the cause of the problem even though I had no open an active VPN session.  Thanks again for this problem.  I tried to solve this problem for weeks.

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