Computer laptop Windows XP does not start.

My laptop does not start. When I first put it on the screen says 'we apologize... ". Windows does not start automatically in... "Then the Windows XP screen as it tries to load there is this small blue screen that appears a second microphone, too fast to read, then goes back to 'we apologize...". "screen just keeps looping. I thought that my hard drive was going badly, so I ordered a new. I have XP SP3. Could someone help me please?

Hi robestes3,

1. When did you start to question?

2. you remember to make changes to the computer before this problem?

Method 1:

First of all, you can tryLast good known Configuration and check if helps solve the problem.

Check out the link:

How to start your computer by using last good known Windows XP Configuration

http://support.Microsoft.com/kb/307852

Method 2:

Step 1:

If the above method does not work, then you can try to start in safe mode and check if the problem occurs.

Check out the link for more information on starting your computer in SafeMode below:

http://support.Microsoft.com/kb/315222

Step 2:

If you can boot into safe mode without any problem, and then try to perform a clean boot. A clean boot to check if startup item or services to third-party application is causing this issue.

You can read the following article to put the computer in a clean boot:

http://support.Microsoft.com/kb/310353

If your problem is resolved after the clean boot, and then follow the steps mentioned in the article above to refine the exact source:

In addition, after you resolve the problem, see the section on how to restore your computer to a Normal startup mode.

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
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Tags: Windows

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