Computer laptop yellow screen on startup

I'm fixing my girlfriend's laptop. ; It's an HP dv6-3122us. I cleaned a bunch of junk she had there, but I can't seem to understand what causes the yellow screen. He appears at startup, once completed the Microsoft Windows loading through, but until the desktop comes up. It's just a yellow screen Uni with a pointer to the mouse over it (which can be moved). It remains like this for about a minute before the screen changes in the normal office environment. I ran Kaspersky, Avast and Malwarebytes to get rid of any virus/trojans/etc that are on it. I also manually uninstalled unwanted programs and used CCleaner to clean the computer and repair the registry. In addition, I updated the graphics driver, windows is up to date, and I tried to perform a clean boot. None of this seems to fix anything. However, when I start the computer in safe mode, the yellow screen does not come upward. Any ideas on that?

Thank you

Hello

Thank you for your valuable response.

When you uninstall the driver and restart the computer, Windows installs automatically the generic drivers for answering your question driver have no problem. So based on the result I can explain it could be issue with the graphics card itself, I suggest you contact HP to check and change the graphics card.

HP contact number

http://support.HP.com/us-en/contact-HP

I hope this helps. Write to us for assistance.

Tags: Windows

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