Computer OS used to start after installing windows 10

Hello im having problem starting my system after installing windows 10. I did the install and it worked fine since the upgrade to 8.1. But then I tried to format the drive and in the menu format, he's stuck at 2%, and then I restarted the computer. Now it will hang at the hp logo and go back to the same logo. Do I have to replace my hard drive?

What I understand, if you have completed the 10 Windows Installer and everything has happened until the end, then you are supposed to be able to do a clean install with the download of Windows 10 DVD or USB.  With a working computer, GO to THIS PAGEand scroll down to the button "download tool" selection the 64-bit version.  Once clicked, it will ask you if you want a DVD or USB for the iso.

Once it's done and you have the DVD or the USB version, see if you can install Windows 10.  If this fails, you may need to replace the hard drive.

Tags: HP Desktops

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