computer restored IBM won't let me go beyond the introduction of identy... closes and restarts the computer to the same: Enter name and ID... then again, it does the same thing. How can I save this monster?

computer restored IBM won't let me go beyond the introduction of identy... closes and restarts the computer to the same: Enter name and ID... then again, it does the same thing.  How can I save this monster?

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Hello

First, disconnect all the external devices connected to the computer, and then try to start and check what is happening. If the same happens, then you can try to start in safe mode and check if you are able to boot to the desktop. Only basic files and drivers needed to run Windows are started. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic as possible cause device drivers. To start in safe mode follow the link.

Start your computer in safe mode

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
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Tags: Windows

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