computer says HP hp printer is offline but it is not
Tells me to turn on the printer, but its already on Wi - Fi and works
Hello
Uninstall and reinstall your printer using the right drivers and installation on the HP Web site information.
And there are some troubleshooting steps for her there too.
HP website for your printer: http://support.hp.com/ie-en/drivers
Or you can also ask in the Forums of HP's Support if the problem persists.
http://h30434.www3.HP.com/PSG/
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This can also help you:
"Solve printer problems.
In the upper right corner, select your operating system from the menu drop-down.
See you soon.
Tags: Windows
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Hi aelshershaby,
- When was the last time it was working fine?
- You are able to print using the printer?
- What is the number and model of the printer?
- Did you the latest changes on the computer?
Method 1
Check and make sure that this printer is not set offline.
(a) open the start menu and click on the "printers and faxes". This will open a window with a list of the printers currently installed on your computer.
(b) double-click the icon of the printer that you want to change online. It will open a pop-up window describing all current print jobs.
(c) go to "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.
Method 2
If the previous step fails and then run the tool fixit available in the link below and check if it helps.
Problems printing and printing errors
http://support.Microsoft.com/mats/printing_problems/
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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printer is offline but but does not print completely baffled!
Completely stumped with this. I have a brother MFP990 all in a station. It is connected wireless to my network. I have a laptop computer connected wireless network and it prints fine. My desktop computer, but does not print even if it seems to recognize that it is there. The printer is communicating with my computer and let me know the ink level is low. My scanner works perfectly and scans the computer, no problem. But whenever I try to print, the computer tells me that the printer is offline. I tried to disable Norton firewall, no difference. I tried to uninstall the software, and oddly enough, during the uninstall process, an exceptional print request was printed! When I reinstalled, same problem. Any ideas?
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Open the event viewer > application log
After return that error messages/event ID is related to the question of the printer
Start > right click on computer
Select manage
Select event viewer > application log
In the meantime, try the following:
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Press enter
Scroll down to print spooler
Right-click on the spooler > select Properties
Make sure that the Startup Type is set to automatic
Under the service stop status
Wait for Windows to stop the printer
Control Panel > open the printer folder
Right click on the printer icon > select Open
Do you see the documents listed in the queue for printing?
Click file > cancel all Documents
Start > right click on computer > select Manage
Click on continue on window UAC (Vista, Windows 7)
Select Device Manager
Click on the + sign next to Ieeee... compatible printer
Right-click on the printer driver and select uninstall
Click on the + sign next to the imaging device (s)
Right-click on the printer driver and select uninstall
Click on the + sign next to printers
Right-click on the printer driver and select uninstall
Click on the + sign next to Bus USB controllers
Right-click on the printer driver and select uninstall
While the printer is turned on, unplug the cable from the rear
Unplug the cable from the wall outlet
Wait 5 minutes
Plug the cable into the wall jack, and then the back of the printer
Restart the computerGo back, and then restart the print spooler
Go to the manufacturer's website and search for updated drivers -
How can I change my printer to online when 'use printer online' is not an option? I had this problem in the past, my teenage son he figures but it is not available. I desperately need this problem!
Nicole
Have you tried to unplug your printer and if so does show that it is being detected? You can also uninstall your printer and then reinstall the printer. Follow the link below on how to add/remove the printers on your computer.
http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer
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