Computer says printer not connected

Hi-

I use a HP Photosmart C4280 and run OSX 10.9.4.  My computer always tells me that the printer is not connected (I checked the power and the USB connection and both are good).  When I go to add the printer in system preferences no choices appear.  Can I/how can I reinstall the printer driver?

Hello amemoliand welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have connectivity problems.  I would like to help.

I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

I also run your Apple updates: OS x: Mac App Store apps and OS X update

After the updates, I recommend you time the printer using this document on v10.9 OS X Mavericks: installing and using the printer on a Mac.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

Similar Questions

Maybe you are looking for