Computer store installed XP pro, but does not give me an installation cd and now I need to fix registry errors
My system started to plant without notice or blue screens. I installed "crashed" and I get the following
Friday, December 2, 2011 1:51:22 CEST your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini120211-02.dmp
This was probably caused by the following module: ntoskrnl.exe (nt + 0x7A59A)
Bug check code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFF8055159A, 0xFFFFFFFFA990B974, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
Description: NT Kernel System &
Bug control description: This indicates that a kernel-mode program generated an exception which did not catch the error handler.
This seems to be a typical software driver bug and is not likely to be caused by a hardware problem.
The accident took place in the Windows kernel. Maybe this problem is caused by another driver who cannot be identified at this time.
Friday, December 2, 2011 14:46:56 this computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini120211-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt + 0x5A5C)
Bug check code: 0x1000008E (0xFFFFFFFF804DCA5C, 0xFFFFFFFFA8EC3C30, 0xFFFFFFFF80000004, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
Description: NT Kernel System &
Bug control description: This indicates that a kernel-mode program generated an exception which did not catch the error handler.
This seems to be a typical software driver bug and is not likely to be caused by a hardware problem.
The accident took place in the Windows kernel. Maybe this problem is caused by another driver who cannot be identified at this time.
Since the shop which has improved my system is in Florida and also is no longer in business, I have no way to get a disc. What can I do to fix this?
Not knowing the basic information a problem prolongs the frustration and the agony of these issues.
Please provide additional information on your system:
Learned what was this upgrade and what that they upgrade/do to the system?
The next time your system crashes, provide more information on what you see.
Sometimes BlueScreenView will involve XP files as being the cause of the accident (ntoskrl.exe, win32k.sys, hal.dll etc.) but they are probably not the real cause of the accident (BSV is doing the best he can). You will need to either pick up some example crashes over and look through them, or find somewhere the XP files are not the 'cause' or you can upload your files to your SkyDrive crash dump and someone with the windows debugging tools can help take a look at them more closely.
Open BSOD.txt with a text editor Notepad, WordPad, etc.), select all (Ctrl-A), copy all the text in the Windows Clipboard (Ctrl-C) and paste the text to the Clipboard (Ctrl-V) back here in your next reply.
==================================================
Dump file: Mini102911 - 02.dmp
Crash time: 2011-10-29 04:54:36
Bug Check String: MANUALLY_INITIATED_CRASH
Bug check code: 0x000000e2
Parameter 1: 0x00000000
Parameter 2: 0x00000000
Parameter 3: 0x00000000
Parameter 4: 0x00000000
Caused by the driver: i8042prt.sys
Caused by the address: i8042prt.sys + 27fb
Description of the file: i8042 Port driver
Product name: Microsoft® Windows® Operating System
Company: Microsoft Corporation
File version: 5.1.2600.5512 (xpsp.080413 - 2108)
Processor: 32-bit
Plant address: ntoskrnl.exe + 22f43
Stack address 1: i8042prt.sys + 27fb
Stack address 2: i8042prt.sys + 2033
Battery 3 address: ntoskrnl.exe + 6e715
Computer name:
Full path: C:\WINDOWS\Minidump\Mini102911-02.dmp
Number of processors: 4
Main version: 15
Minor Version: 2600
Size of the dump file: 94 208
==================================================
If you want to load your crash dumps on your SkyDrive, you must also read this:
Once you get your downloaded files and watch them on your SkyDrive, you need to 'share' your folders/files so that others can see them.
Here is a link that tells you how to:
http://explore.live.com/Windows-Live-SkyDrive-change-access-permissions-FAQ
Then click on the button "insert a link". When you click on that, a window opens that contains the link to your SkyDrive files.
Copy the contents of the box "copy this link to share:" in selecting the content of the link (it will be all highlighted), press Ctrl + C (copy) and then come back to the forum and in your next message, press Ctrl + V to paste the contents of the link back here.
What you paste the return will look something like this link on my SkyDrive:
https://SkyDrive.live.com/redir.aspx?CID=6a7e789cab1d6f39&RESID=6A7E789CAB1D6F39! 311
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