connection box appears when you try to download e-mail messages in Outlook Express

I also have a BigPond email address.  I always check the emails it in case there is a I don't want to and if so I delete them, and then disconnect, and then close the BigPond homepage.  I'll then in Outlook Express to download e-mail and over the past two months, a log on window appears which shows my email address in the password box there is a cursor followed by points, which is of course my password.  I remove this item and type my password but the cursor goes back to the front of the points and so I can not download my mails, possible of course to send OK.  The box does not appear whenever I go to Outlook Express, is an intermittent problem, but when it occurs is very annoying.  I rang BigPond 3 times and the last time today said is a Microsoft problem.  I got this box appearing a couple of years ago, and somehow, we got rid of him.  BigPond say that I need to go to Microsoft and when I rang it said to go here to go to one of their technicians will cost, I didn't have to go through this time previous I had and got rid of him.  Any help please because it's driving crazy me.

I suspect that its a BigPond intermittent disruption.  OE normally keeps track of the user name and password if you have set it to do, so if you get invited to do, its usually caused by a server connection problem.  Next time it happens, then since you can connect via webmail from their Web site, then check if you can access their messages from the web.  If so, then its likely a problem with OE, but if you can't get the web access at work is, then its BigPond (because they use the same access method).  Also make sure that you aren't access OE and on the web at the same time, as this would cause a collision and could be the problem.

If its a question of OE, try to go to file | Identities and setup a new identity.  Make sure you first you have e-mail scan from any product off antivirus (see www.oehelp.com/OETips.aspx#3).  Then set up your account with the correct credentials and see if you can download your mail in this identity.  If it works fine, you can import the messages from the old identity (file |) Import | (Messages).

Steve

Tags: Windows

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