Connection broadband drops error 12029 connecting to Microsoft

original titleL my broadband guard down as often as 3 or 4 times in the span of an hour. When I connect to IE8 a msg frequerntly Windows back in the diagnose connection problems

Since I changed my router on a month ago (BT HomeHub), my broadband connection keeps falling as often as 3 or 4 times in the span of an hour.  When I finally connected to IE8 a Windows XP msg frequerntly arrived in the "window to diagnose connection problems.

Error 12029 connecting to MS, connection with the server could not be established.

Also error 12031 MS server reset, successfully connected to www.hotmail.com.

MS keeps referring me to my ISP or the manufacturer of the software firewall.

Whenever BT checked the line for fouls but there is nothing reported.

What happens if something can do to remedy this?

Hello

Just to put you in tune with my problem.

They sent me two more host regional centres 3 and 2.0.

I plugged the 2.0 directly into a filter and then into the master socket.  All the lights were blue.

Then, I plugged the phone line on the same filter and got a tone.

As soon as I checked tone BB light has started flashing on the new homepage Hub2.0.

I then plugged a filter separated from older style (came with my BT Voyager 220V router) of the phone line then connected the filter to an old outlet that I haven't used for more than 10 years.

BB blue light stayed stable on the 2.0.

I was able to make a call on my phone without the BB stall DECT.

I tried 5 filters total on the BB line and the phone, which came with each of the new hubs.

It was just a fluke that I thought to use the old style filter that I used when my old router was in place.

I received a phone call this morning BT say they had gone as far as they could go with their tests and were sending a technician to check the master socket and internal wiring, with a warning that there will be a surcharge of £99 if my son was at fault.

You can imagine what I told them to do?

You were correct in your assumption that it is almost always the filter that is causing the problem.

Thanks a lot for your help.

OBJ

Tags: Windows

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