Connection of the unit cannot read emails

We have a CUC test server and try to use the TTS. I installed the following:

1 on the IMAP service on the Exchange.

2. has created an external account to receive as on the mail store.

3 created COS with TTS and allow the user with the COS.

4 created the external service within the user account its pages - same as the exchange alias.

We still get the following before the conversation of the unit:

"e-mails cannot be read at the time try again later".

Voicemail all the functionality seems to be fine it's just when we try and use the TTS.

Hi Jeff,

You are currently trying to implement IMAP to work via the SSL protocol, or in the clear? An incomplete installation of SSL can be a cause of what you see, so I would first try to configure it without SSL, make a few calls to see that TTS works, and then convert on SSL by following the steps described in Chapter 7 of the install doc.

To make sure that you run without SSL, check under system settings > external Services > and set the security of Transport on 'None' if it isn't already. Also make sure that Exchange is configured to accept non-secure IMAP connections.

If you have tried this and the TTS still does not work, you could kill the "Maximum Delay for TTS access before Timeout" under system settings > advanced > Conversations between 4000 milliseconds to perhaps 6000 or 8000. This is a timeout that indicates how long it should wait for a response from IMAP to Exchange before giving up CUC. This is to avoid long pauses in the conversation that may occur if the Exchange Server is for some reason any do not respond sufficiently.

Andrew

Tags: Cisco Support

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