Connection status: unknown. The dependency service or group was able to start.

Greetings!  I have a year old Dell Inspiron.  Everything worked fine last night, but when I woke today I couldn't connect to the internet.  When I put the cursor on the network icon, it says "connection status: unknown."  The dependency service or group was able to start. "My Windows Firewall is also disabled and I can't activate it automatically or manually.  In addition, the Windows Diagnostic tool cannot be turned on, and whenever I try to activate the Diagnostic Policy Service it also can not be done. It says "error 5: access is denied" when I try to turn it on manually.

My antivirus (Avira) software is fully up to date from last night.  I even took it into Best Buy and they did a diagnostic test to ensure that a virus is not the cause.  The guy there said it was a software problem.  I tried resetting TCP/IP (netsh winsock reset) without success.  I also tried sfc/scannow in safe mode and windows without success.  Are there other options?

Thanks in advance.

Restore point:

http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

Do Safe Mode system restore, if it is impossible to do in Normal Mode.

Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

Try a restore of the system once, to choose a Restore Point prior to your problem...

Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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    I installed Office 2010 on my computer with Vista and now can't connect via cable or wireless.  I get the error message: unknown connection status. The dependency service or group was able to start.  I know that the router and the wireless work.  I tried several of the mentioned patches, but nothing has worked.  My Verizon card works.

    Hello Chelen,

    I suggest you visit this Microsoft TechNet thread where they discuss the same problem you are having:
    This response may be useful:
    "I also had the same problem and the solution above does not work.

    My problem was caused by corruption in the TCP/IP stack

    To fix, you need to run a command as administrator prompt

    Start > all programs > Accessories > prompt (right click and run as administrator)

    At the command prompt, type: netsh winsock reset

    "Ignore all errors, restart and voila'.

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    When I point the cursor on the network connection icon in the task bar is showing the message "Connection status: unknown, the dependency service or group could be started. But I always try to connect to the internet, if show a popup message 'The Wizard Error Message' with an error

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    Hi Gattu,

    Please contact Microsoft Community.

    It would be great if you can answer the following question:

    Were there any changes made on the computer before the show?

    Follow these methods to solve the problem:

    Method 1:

    See the article and check if that helps:

    Network connection problems

    http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-network-connection-problems

    Method 2:

    I suggest you check out the link to use the System File Checker tool (sfc) to troubleshoot missing or corrupted system files in Windows:

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

    http://support.Microsoft.com/kb/929833

    Method 3:

    I would also refer to article to reset the Internet Protocol (TCP/IP)and check if it helps.

    Method 4:

    I suggest to disable the antivirus software and check if it helps.

    http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

    Note: run the computer without antivirus software or firewall is a potential threat to the computer; Be sure to activate security software after completing the troubleshooting steps and after identifying the problem.

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  • Connection status: unknown, the dependency service or group could be started. __Windows could not start the DHCP Client service on Local computer. Error 5:Access is denied.

    Good evening!

    About 2 days ago my laptop not able to connect to the internet with wireless on, a brand of red x on the computer icon in the bottom right. When I hover the mouse over this icon, it shows ' connection status: unknown, the dependency service or group could be started. " I check services and found DHCP stopped running, I tried to start it manually, it shows "Windows didn't start the DHCP Client service on Local computer." Error 5:Access is denied. "I did ' sfc/scannow' and found no errors.
    I use a laptop from my friend and it works great! So there is nothing wrong with the router but my own laptop. My laptop runs windows Vista editions Home Premium with Service Pack 2.

    Need help! Please, need to connect to the internet to go to school online. Thanks in advance for any help!

    Very respectfully,.
    Jay2010

    Hello
    Failed to start the Service on the local computer's DHCP Client (applies as well to Vista)
    http://WindowsXP.MVPs.org/DHCP.htm

    ----------------------------------------

    Start - type in the search box-> find CMD top - right on - click RUN AS ADMIN

    You can copy and paste this command, and then press enter

    netsh winsock reset catalog

    ======================

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    ----------------------------------------

    Try setting all Windows services on their default values.

    Start - type in the search box-> find Services at top - right click - RUN AS ADMIN

    Vista default services
    http://www.blackviper.com/WinVista/servicecfg.htm

    ---------------------------------------

    Actually try updating your driver: (use a wire or download on another computer and transfer via)
    removable media)

    Control Panel - network - write down of the brand and the model of the Wifi - double click top - tab of the driver - write
    version - click the driver update (cannot do something that MS is far behind the pilots of certification). Then
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    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
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    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

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    Repeat for network (NIC) card and is a good time to get the other updated drivers as Vista like
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    I would also turn off auto update for the drivers. If the updates Windows suggests a just HIDE as they
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    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ---------------------------------------

    You can get more help in these forums.
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  • The same day as my expired Norton my internet connection icon says... unknown internet connection. The dependency service or group was able to start.

    the dependency of the orgroup faaied to start service unknown Internet connection.

    The same day as my expired Norton my internet connection icon says... unknown internet connection. The dependency service or group was able to start. I tried all the suggestions on this page. Can't even find the virus that the internet not connected. My livebox is grateful for the laptop please help

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    ·         You will remember to do recent changes on the computer before this problem?

    ·         Is the question only for the icon network did you try to open a Web page and check?

    ·         What suggestions do you have tried?

    ·         What is the exact error message?

    ·         Have you tried all the steps from the link?

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    I suggest you follow the steps mentioned below:

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    Follow the steps in the link and check if the problem persists:

    http://support.Microsoft.com/kb/943996

    Registry warning:

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    http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

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    http://support.Microsoft.com/kb/936211

    Method 3:

    If the previous step fails, reset WinSock and check if the problem persists:

    http://support.Microsoft.com/kb/811259

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    This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the link below to follow the steps to back up registry:

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    This article explains how to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista. It describes how to use the System File Checker tool to analyze and replace system files in scenarios where you are troubleshooting a problem in Windows Vista: http://support.microsoft.com/kb/936212/

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    Do, or do not. There is no test.

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