Constant "paper jam" when you try to print photos

Hi all

I get constant "paper jam" error when you try to print photos on HP Premium Plus photo papers. I use 13 x 18 cm and A4 documents. I gave up a single sheet of A4 paper and printed the printer self-test report and it shuts everything OK.

I already followed the instructions of rolls to power clean paper, but without effect (for example

I'm about to give up and look for service but the strange thing is that jams only when I try to print photos (for example from Lightroom) but is allowed when copies of documents or printing self-test report.

Any advice here?

Thank you



Hi MissTeriLynn,

Troubleshooting instructions made me pick up the problem with Lightroom. I came across a statement "some other Adobe software users have reported conflicts with HP printers. They tend to have long names and a simple change of name of the printer, for example to something like desktop printer or MYPRINTER seems to work"(here).

And guess what. It resolved my problem as well. I have configure most of the options of printed model but the printing again.

Thank you very much for the support provided!

See you soon,.


Tags: HP Printers

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