Constant "paper jam" when you try to print photos

Hi all

I get constant "paper jam" error when you try to print photos on HP Premium Plus photo papers. I use 13 x 18 cm and A4 documents. I gave up a single sheet of A4 paper and printed the printer self-test report and it shuts everything OK.

I already followed the instructions of rolls to power clean paper, but without effect (for example http://support.hp.com/us-en/document/c01123477

I'm about to give up and look for service but the strange thing is that jams only when I try to print photos (for example from Lightroom) but is allowed when copies of documents or printing self-test report.

Any advice here?

Thank you

Adam

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Hi MissTeriLynn,

Troubleshooting instructions made me pick up the problem with Lightroom. I came across a statement "some other Adobe software users have reported conflicts with HP printers. They tend to have long names and a simple change of name of the printer, for example to something like desktop printer or MYPRINTER seems to work"(here).

And guess what. It resolved my problem as well. I have configure most of the options of printed model but the printing again.

Thank you very much for the support provided!

See you soon,.

Adam

Tags: HP Printers

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