Contact ID has stopped working

After the 9.3.1 update my ID of more Touch iPhone 6s has stopped working. All my fingerprints have been deleted and it won't let me add them. The option is grayed out.

Looks like a hardware problem. Before taking your phone to the local Genius Bar, make sure that you follow all the steps below:

Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

Alternatively, you can go to settings - general - reset - Reset all settings

If that doesn't work, restore your device to factory settings. Please note that this will delete the data on your device.

Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

As a final step, try recovery mode. Turn off your unit, then plug it to your computer with the hold home button. Hold down Home button until you see the logo of iTunes on the screen of your device. After that on your computer, you should see the iTunes window saying that your device needs to be restored to factory settings. Click Restore.

More info here:

https://support.Apple.com/en-us/HT201263

If these steps do not work, contact Apple and ask for help.

https://www.Apple.com/support/iPhone/contact/

Tags: iPhone

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